Job Relations

Job Relations
Course by TWI Leadership at your Facility

OVERVIEW

Supervisors and team leaders are in a pivotal position to both implement and sustain change. However, they're often promoted from the shop floor in recognition of their knowledge about product, processes, and materials. Many do not have the supervisor skills to effectively instruct employees, gain loyalty and cooperation, and solve problems. Training Within Industry's Job Relations (JR) course provides a countermeasure to help supervisors address employee morale and problems that arise when implementing a strategy of continuous improvement. 

In this course, managers and supervisors learn how to apply standard work to managing employees in order to build positive relationships and a strong team. By communicating how each employee is doing, giving credit when due, telling employees in advance about changes that will affect them, and making best use of each person’s ability, your management team can set a positive productive environment for the entire workforce. Developing and maintaining these good relationships prevents problems from arising and is paramount to earning loyalty and cooperation from others.   

When problems do arise, Job Relations uses the "Four Step Method", a proven method of getting the facts, weighing options and deciding, taking action, and checking results. The course emphasizes that people must be treated as individuals to provide a foundation for good relationships. Benefits experienced from practicing Job Relations include increased productivity, improved attendance, better morale, and higher employee retention rates. 

As more and more companies embrace Lean techniques, it has become increasingly obvious that company culture remains to be the biggest challenge. TWI Job Relations is the solution.

PROJECT OBJECTIVES

  • Assist in creating a culture for change 
  • Teaches supervisors how to build positive employee relations
  • Increase cooperation and motivation 
  • Effective conflict resolution 

LOGISTICS

This course consists of five, two-hour sessions in five consecutive days for a maximum of ten participants.

  • Overview of five necessary skills of good managers 
  • Foundations for good relations 
  • Develop the "Individual" Chart 
  • Define what a "Problem" is
  • Introduce the Four Step Method for Job Relations
  • Identify how and why problems occur 

  • Review Four Step Method using Case Study 
  • Facts vs. feelings and opinion 
  • Class review of two participants current workplace problems 
  • Class review of how they applied the Four Step Method

  • Review Four Step Method 
  • Case Study to practice the Four Step Method 
  • Class review of three participants current workplace problems 
  • Class review of how they applied the Four Step Method to reinforce class learning

  • Case Study to practice the Four Step Method 
  • The effect of change in the workplace 
  • Class review of three participants current workplace problems 
  • Class review of how they applied the Four Step Method to reinforce class learning

  • Class review of remaining participants current workplace problems 
  • Class review of how they applied the Four Step Method to reinforce class learning 
  • Review of the Job Relations Card 
  • Review of how to identify opinions vs. feelings 
  • Discuss manager relationships 
  • Gain acceptance and conviction of the method 

Share by: